SAP AMS Support

Multifunctional and Technical Tenova Consulting SAP Support team helps companies keep its processes up and running and work to improve it by bringing best practice along with new technologies.

Hours Baseline: this model allows Tenova Consulting to support it clients on all SAP processes and modules. Service scope is estimated based on hours/day-month.

Cases Baseline: in this model service scope is delivered based on number of cases per period.

Ticket System and SLA: both models are supported by on-line ticket system, which track the SLA, as well, as using parameters helps target RCA as failure point or training necessity. This combination makes support a source of long term improvement.


Unforeseen issue arises that needs addressing immediately, but your in-house resources are all fully committed to deliver other projects/deadlines.
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